Flat email and SMS revenue
SMS grew 149% at a brand that had almost given up on it
Maestra Platform runs SMS off the same profile as email, the all-in-one retention marketing platform for ecommerce brands, set up by a forward-deployed marketer.
Brands running on Maestra
The problem
Customers buy once and never come back
Acquisition is working, but retention isn't. Without flows that recognize a repeat customer, cross-sell them, or catch them before they churn, every new buyer is a one-time transaction instead of the start of a relationship.
What we hear from brands
High churn rate as customers typically make one-time purchases rather than repeat purchases, says a two-person marketing team at a home goods and drinkware brand.
Low repeat purchase and retention on one-time device sales, with an underperforming loyalty program and low subscription uptake, reports a wellness-device brand.
High volume of one-time customers, struggling to convert prospects to repeat buyers, notes a multi-brand toy company.
The new way
A dedicated forward-deployed marketer, not a support queue
Every Maestra subscription includes a forward-deployed marketer who works inside your flows, not just your ticket history. Coolibar's marketer rebuilt every flow from the ground up after migration, and revenue from abandoned-item flows tripled as a result.
Outcomes brands report
Customer proof
Coolibar's campaign revenue moved a third in two months
The migration itself was handled for the team, so the work went into the programs rather than the move. Campaign revenue was a third higher within two months of going live.
Read the full case study+33.6%
revenue from email and SMS campaigns year-over-year
How it works
What gets rebuilt before you go live
Data and integrations
Customer records, order history, and the connections to your store move first, so the profiles are whole before anything sends.
Deliverability
Domains, sender signatures, and Postmaster are set up and monitored, because a migration that lands in spam is not a migration.
Flows and campaigns
The programs you run today are rebuilt and the ones you never had time for get launched alongside them.
The platform
One engine behind every channel
Email, SMS, push, messengers, and the website are outputs of the same rules and the same data. Adding a channel is a setting rather than another vendor and another integration to maintain.
Including
Your forward-deployed marketer
The first month, concretely
A roadmap you approve, the data migrated, deliverability configured, and the first flows live. None of that arrives as a recommendation for your team to implement.
Roadmap agreed in week one
Migration and deliverability handled for you
First flows live inside the first month
Replace your stack
Count the integrations you maintain
Every point tool in a stack comes with a connector somebody has to keep alive, and the customer data ends up split along those seams. Consolidating removes the connectors along with the tools.
Worth a look if any of this sounded familiar
The product pages show what the platform does with the data once it is in one place.